Welcome to the IAQ Genie Training Hub

This website is your primary resource for becoming an indoor air quality (IAQ) expert. Our mission is to equip every employee and manager with the foundational building science knowledge and practical skills needed to diagnose common issues and provide tailored, effective solutions to our customers.

Our Core Philosophy: Beyond the Symptoms

This training is not just about understanding technical terms—it's about building a deeper knowledge of how buildings work and why problems occur. By understanding the root causes of IAQ issues, you'll gain the confidence to provide genuine, lasting solutions. We want you to be more than just a service provider; we want you to be a trusted advisor for every client.

What You Will Master Here

Our training modules are built on a solid foundation of building science and are designed to be practical and easy to understand. Here's a glimpse of the key areas you'll explore:

• Humidity & Moisture Control:

  • The science of air & moisture: Go beyond the common metaphors to truly understand the physics of relative humidity, dew point, and vapor pressure.

  • Seasonal impacts: Learn how the heating and cooling seasons create opposite challenges, from low-humidity health risks in winter to mold-promoting high humidity in summer.

  • Humidification & dehumidification: Understand the correct application of these tools and the risks of misuse, such as introducing contaminants from an unmaintained system or causing mold growth.

• Building Pressurization:

  • The effects of pressure: Learn to identify the signs of negative, positive, and neutral pressure in a building and how each affects indoor air quality, energy efficiency, and moisture management.

  • Causes of imbalance: Understand how common factors like leaking ductwork, improperly sized ventilation systems, and a lack of makeup air can create these pressure problems.

• Thermodynamics & Moisture Movement:

  • The Second Law of Thermodynamics: Grasp the fundamental principle that drives moisture movement from hot to cold, and from areas of high pressure to low pressure.

  • Moisture and the building envelope: Learn how these principles affect the entire building structure and can lead to hidden issues like mold inside walls and behind finishes.

Empowering Our Customer Interactions

Beyond the science, this platform will help you translate your knowledge into a compelling and clear message for our clients. We will help you:

• Diagnose & Explain: Use your expertise to quickly identify a problem and explain the underlying science to a customer in a way they can easily understand.

• Tailor Solutions: Learn to navigate the diverse needs of different clients—from a cost-conscious rental property owner to a concerned parent—by offering a range of options that align with their priorities and budget.

• Become a Trusted Partner: Understand how to protect customers from unnecessary spending and recognize when a client's needs fall outside our scope. This builds trust and positions IAQ Genie as a company that genuinely cares.

By leveraging this training, you will not only improve your own professional skills but also elevate the quality of service we provide, ensuring a healthier and safer environment for all of our customers.